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TERMS & CONDITIONS
The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can contact us at firstname.lastname@example.org or call UK 07787402914, Germany 015255431641.
Please note that bank transfer or card payments are our preferred methods of payment and details are shown on the booking form.
An initial refundable deposit paid by card payment, cheque or bank transfer is required upon booking. Once we have received your deposit we will confirm your place with the hotel and in turn confirm your booking with Epic Performance once this has been confirmed your deposit is non refundable. If you require sole occupancy of a room this will be reflected in the deposit and further £75 will be required at the booking stage. The total balance of the holiday is to be paid 10 weeks prior to your arrival at Epic Performance.
If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits that have been paid.
CANCELLATION BY THE CLIENT
Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify Epic Performance of your intention to cancel 10 weeks prior to you arriving at your Epic Performance Camp, if however you have not paid the balance and we are unable to contact you we will cancel your booking and the cancellation charges below will come into effect.
CANCELLATION CHARGES APPLICABLE
Notifying us more than 10 weeks before departure – Loss of deposit.
Notifying us less than 10 weeks before departure – Loss of deposit and total balance*
*If we are able to fill your place then Epic Performance will offer a full refund minus the deposit. Epic Performance do not guarantee under any circumstances that places can be filled if cancellation by the client.
Park Tool School cancellation charges apply within 10 working days of the course start date for standard booking.
Pre Booked Park Tool School courses must be paid 4 weeks prior to commencement of the course, full cancellation fee applies beyond this date. 100% course fee is charged, unless a replacement can be found for the course.
Pre Booked Park Tool School deposits are non refundable.
CANCELLATION OR CHANGES BY EPIC PERFORMANCE
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative holiday date.
Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests.
CONDITIONS OF CARRIAGE
Epic Performance does not organise flights, ferry or train travel. Epic Performance has no part in the contract between you and the chartered, airline, ferry or train company.
Any damage to the accommodation or property of Epic Performance or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.
Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with Epic Performance. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking. You should be in possession of an up to date EHIC card available from your local post office or online before travelling abroad.
You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you as a result of participation in those activities. You will be requested to sign a disclaimer when booking, which outlines your acceptance of the risks as part of participation in the activities at Epic Performance Camps. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating.
CHANGES TO THE EPIC PERFORMANCE ITINERARY
Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. Epic Performance has the right to change and adapt the displayed itineraries as they see fit. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God and the like Epic Performance will not be held accountable.
We want you to be 100% happy with your shopping experience and we will provide a FREE exchange or refund on any item (within the UK), whichever you prefer.
Please insert your proof of purchase into the package and return to us. If you wish to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the items that you want and to return the other items for a refund. Please note that it is your responsibility to pay for the return postage costs if you live outside of the UK, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.
All goods will be inspected upon return
Goods can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear
Goods must be returned with all original packaging intact and tags attached within 14 days of purchase. Goods returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you, any shipping costs will be charged.
Any goods requiring warranty return will need to be returned to store, costs for shipping and returns will be payable by the customer.
Goods returned as unused/unworn, that have clearly been worn or washed will be refused
Goods returned without a returns form fully completed could delay the process of your return/exchange
All neoprene products (wetsuits etc.) are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged in the process of trying on. Please follow the included instructions to prevent this from happening
We cannot accept out-of-date or opened nutrition
Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item's packaging
We reserve the right to refuse this free service on a case by case basis
Please retain your proof of postage
Personalised items such as MyO, MyCipo and clothing options are not eligible for refund.